Motivating, Enhancing and Accelerating Organizational Learning: Improved Performance Through User-Engaging Systems

In order to improve the effectiveness and speed at which people learn, we need to look at what motivates people to perform in the first place. By introducing the concept of flow, the authors suggest that there are ways to design tasks, goals, and feedback in order to create an optimal learning and work environment for organizational participants. Furthermore, the authors suggest that the level of advanced information technology that exists today is such that rather than focusing on user-friendly systems, we should instead focus on “user-engaging” systems to assist workers in learning, performing, and ultimately gaining the “flow experience.”